Terms & Policy
TERMS & CONDITIONS
The terms and conditions set out below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this website.
The expressions “we”, “us” and “our” are a reference to “Lemonade Mermaid” and the expressions “you” or “Buyer” refer to a user of this website and/or a purchaser of our products.
Changes to Terms and Conditions
We reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions will be effective immediately upon publication on this website. Your continued use of the website following such publication will represent an agreement by you to be bound by the terms and conditions as amended. It is your responsibility to be aware of these terms and conditions as they may be altered.
This website and its content are provided ‘as is’ and except to the extent required by law, without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. The information on the website is for general information purposes only and does not constitute advice for any purposes.
We do not represent or warrant that the information and any other content or applications contained in the website are accurate, complete or current, or that the website will be uninterrupted or error free, or that any defects in the website will be corrected or that the website or the server that makes the website available are free of viruses or any other harmful components. Except to the extent required by law, we do not make any warranties or representations regarding the use of the materials in the website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, and disclaim any such warranties or representations to the fullest extent permitted by applicable law.
We reserve the right to suspend or withdraw the whole or any part of the website at any time without notice and without incurring any liability.
This website may from time to time contain links to other websites or information provided by third parties. We make no warranties or representations about the accuracy or suitability of the information or links provided on this website, including information provided by third parties. You use the information and links at your own risk. We have no control over their individual content and make no representations or warranties as to any of the information appearing in relation to any linked websites. We do not recommend any products or services advertised on those websites. If you decide to access any third party website linked from our website, you do so at your own risk.
Limitation of liability
Your use of the website is at your own risk. Where conditions and warranties implied by applicable law cannot be excluded, we limit our liability where and to the extent we are entitled to do so. Neither we, nor any of our affiliates, officers or directors nor any of our agents or any other party involved in creating, producing or delivering the website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the materials on the website, including damages caused by viruses or any incorrectness or incompleteness of the information on the website, or the performance of the products, even if we have been advised of the possibility of any such damages.
You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.
You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.
You must not misuse our system or this website. Specifically, you must not hack into, circumvent security or otherwise disrupt the operation of our website. Furthermore, you must not undertake any activity which will place an unreasonable burden on our systems.
You agree to indemnify us and our respective officers, employees and agents against all actions, claims and demands which may be instituted against us arising out of your failure to comply with these terms and conditions.
All copyright featured or displayed on the website is owned or licensed by us. Except as may be otherwise indicated in specific areas within the website, you are authorized to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only.
Except as permitted by applicable copyright laws, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.
Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the website. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the website.
In the event you download software (including but not limited to screensavers, icons, videos and wallpapers) from the website , the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the “Software”) are licensed to you by us. We do not transfer title to the Software to you. You own the medium on which the Software is recorded, but we retain full and complete title to the Software, and all intellectual property rights therein. Except as permitted by applicable copyright laws, you may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All of our trademarks, service marks and trade names used herein (including but not limited to the words “Lemonade Mermaid”) are our trademarks or registered trademarks, unless stated otherwise. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify our trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without our prior written consent.
The use of our trademarks on any other website or network computer environment, for example the storage or reproduction of (a part of) the website in any external internet website or the creation of links, hypertext, links or deep links between the website and any other internet website, is prohibited without our express written consent.
Unless we agree otherwise in writing, you are provided with access to this website only for your personal use. You are authorized to print a copy of any information contained on this website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission sell information obtained from this website.
We do not currently require our users to register in order to access our website, but reserve the right to do so in the future.
Security of Information
We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.
Termination of Access
Access to this website may be terminated at any time by us without notice. Our Company Policies, to the extent applicable, will nevertheless survive any such termination.
Returns & Exchanges
For information on returns and exchanges, please visit the Return Policy page.
Returns, Refunds, Exchages
How to Request a Return
Please read this entire section to determine whether or not your order is eligible for a return.
Click here to log in to your account. Enter the email you used to place your order. A code will be sent to that email so you can log in. This is the only way to do returns, we do not accept return requests through email or social media messages.
Once you are logged in, you will be able to see the items you ordered and request returns for them individually. We may reach out to you if we need more info.
Refund requests will be approved or denied at the sole discretion of Lemonade Mermaid LLC.
Returns, refunds, and exchanges are not accepted for custom items. These are unique pieces designed to your specifications and sizing, and cannot be resold.
If you want to cancel or make changes to your custom order, you must do so within 24 hours of placing your order.
You can send your custom in for repair or correction if it arrives damaged or incorrect.
Returns, refunds, and exchanges for jewelry must be requested within 48 hours of receipt. Jewelry must be returned to us in new condition, and may be subject to a 20% restocking fee.
If your item arrives damaged or broken, we can resend you the same item for no extra charge. Please note, we cannot exchange one piece of jewelry for a completely different piece.
For sanitary reasons, we do not do refunds, returns, or exchanges for any cosmetics products.
If your item arrives damaged or broken, we can resend you the same item for no extra charge.
Apparel and all other items
We can exchange your item if it arrives damaged or incorrect. Exchanges must be requested within 48 hours of receipt.
Return and refunds may be subject to a 20% restocking fee. We provide ample info about our products, including size charts, fabric composition, and product images, so you can understand what you're ordering and what it looks like. Please contact us with any questions you have before placing your order to avoid issues.
Shipping & Processing Info
Shipping methods and prices are calculated for you at checkout based on your location, and the size of your order. This cannot be changed after your order is placed.
For all our non-custom items, processing and shipping times completely depend on what and when you're ordering. For example, apparel usually takes a bit longer than jewelry.
It's normal for processing and shipping times to increase around major holidays like Christmas. If you're concerned about shipping times, you can contact us directly and we can give you a better estimate.
If you believe your shipment is lost, let us know so we can help you.
Discount Codes, Sales, Payment Plans
Using your discount codes
If your products accept discount codes, you will see an option to input your code at checkout.
Unfortunately, discount codes cannot be applied retroactively in our system. If you placed an order but forgot to apply your discount code, you can email us within 24 hours to have us cancel your order. You can then redo your order with the discount code.
Discount codes cannot be used on the following products: All silicone items.
If your code has an expiration date, it cannot be extended. It must be used by the expiration date.
Sales are limited-time offers designed to give you savings on specific products during specific times of the year.
You must purchase within the sales time period to get the sales savings. We do not extend sales or make exceptions for individual people. It is your responsibility to make sure you purchase your sale items on time.
Sales are announced through email. Please sign up for our email list if you want to be notified of future sales.
We currently only offer payment plans through Shop Pay.
Shop Pay is a third party company, and we do not have control over what kind of payment plan they offer you.
If you want to use a payment plan, make sure you choose Shop Pay at checkout.